Warranty&Returns

Warranty & Returns

Warranty Policy

At ECHO, we are committed to ensuring the highest quality of our luxury timepieces. Each watch comes with a standard warranty that covers manufacturing defects and provides peace of mind with your purchase.

Coverage Includes:

• Manufacturing Defects: Any issues related to the craftsmanship or functionality of the watch.
• Movement Issues: Problems with the internal mechanism of the watch.

Exclusions:

• Damage from Accidents or Misuse: We do not cover damage resulting from accidents, improper handling, or unauthorized repairs.
• Wear and Tear: Normal wear and tear, including scratches and damage to the watch face, strap, or bracelet, is not covered.

Warranty Period:

• Duration: Our standard warranty is valid for 2 years from the date of purchase.

How to Make a Claim:

• Contact Us: Please contact our customer service team at +31 6 41643127 or via email at echoticks@gmail.com to initiate a warranty claim.
• Provide Proof of Purchase: Ensure you have your original receipt or order confirmation.

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below.

Return Conditions:

• Eligibility: Returns are accepted within 30 days of receipt.
• Condition: The item must be in its original, unworn condition, including all packaging and tags.
• Non-Returnable Items: Custom or personalized items cannot be returned.

How to Return:

• Request a Return: Contact our customer service team at +31 6 41643127 or via email at echoticks@gmail.com to request a return authorization.
• Ship the Item: Follow the provided instructions to send the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refund Process:

• Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.
• Processing Time: Please allow 7-10 business days for the refund to be processed.

Contact Us:
For any questions regarding our warranty or returns policy, please reach out to our customer service team at +31 6 41643127 or via email at echoticks@gmail.com. We are here to assist you with any concerns you may have.

Thank you for shopping with ECHO. We appreciate your business and strive to provide exceptional service.